Terms of service

Effective October 28, 2026

Who we are and what these Terms cover

Papa Joey’s Collectibles operates papajoeys.com and Papa’s Pockets, including its iPhone app, customer accounts, card purchases, Stash custody, sell-back services, and related support when those features are available. “We,” “us,” and “our” mean Papa Joey’s Collectibles. These Terms incorporate our Privacy, Merchandise Refund, and Shipping Policies. Event registrations have separate rules at events.papajoeys.com.

Please review the applicable terms and transaction disclosures before creating an account or placing an order. Features shown as unavailable cannot be used to place orders, sell cards, move money, or request shipment. A screen, animation, market estimate, or quote alone does not complete a purchase, create ownership, or credit a balance.

Eligibility and accounts

Papa’s Pockets purchasing, stored-value and sell-back features are intended for people who are at least 18 and have reached the legal age of majority where they live. Additional geographic, identity, payment-provider or legal restrictions may apply and must be disclosed before a restricted transaction. We initially offer Papa’s Pockets sales and shipping only to supported United States customers and addresses; availability is not a representation that every feature is lawful or approved in every jurisdiction.

Provide accurate information, protect your account and promptly report unauthorized access. Continue with Apple can provide an Apple relay email instead of your personal email; keep an email you can access for important notices. Accounts and payment methods must not be used to evade restrictions, impersonate another person or exploit a pricing or security error.

Purchases, randomized pockets and disclosures

Before a paid pocket opening is enabled, the purchase screen must disclose its price, card count, applicable distribution/odds, eligible condition or grading scope, relevant fees and restrictions. Review those disclosures for that specific offering. A randomized purchase does not promise a particular card, profit, future value or cash outcome. Market estimates can rise or fall. Physical-card purchases and optional sell-back transactions are distinct transactions.

Only a confirmed server order and ownership record establish the completed allocation of a card. We do not substitute another printing, language, condition or grade as an equivalent without an appropriate disclosed process and any required customer consent. Raw Near Mint pricing is not graded-card pricing. If payment or allocation cannot be completed correctly, the order must be reviewed or cancelled and any applicable payment returned; an animation does not resolve an unfulfilled order.

Your Stash and physical custody

A card shown as owned and held in your Stash is kept in our physical custody for you. You may choose continued storage instead of requesting shipment, subject to disclosed eligibility and any necessary resolution of legal, ownership, security or payment issues. We do not automatically acquire or resell a customer’s card merely because time passes, an account is inactive or a physical storage slot is reassigned.

Physical shelf/container locations are internal operational records and may change without changing your ownership. We may group your cards for storage and use overflow locations, while keeping ownership records separate from those of other customers. Any storage charge or material change to storage terms must be disclosed and agreed as required before it applies. Account closure or deletion does not itself sell, ship, discard or forfeit your cards or settle an obligation. Contact support to resolve held property or outstanding obligations.

Market values and sell-back quotes

Stash market values are informational estimates checked daily when a verified exact-variant price is available. Provider observations may lag the market. Stale, missing or historical values are not presented as current offers and are not withdrawable funds.

When sell-back is enabled, the Papa’s Pockets quote policy offers 90% of the verified market value, rounded down to the nearest cent, with a 60-second expiration. A fresh provider lookup is required for a new quote. Refreshing an active quote does not extend its original deadline. Quotes require an eligible card still owned by you and held in our custody, with no conflicting shipment or sale. Verification, availability and clearly disclosed limits may apply.

Requesting or viewing a quote is not acceptance, a completed sale or a credit. A sale completes only through an enabled, confirmed server transaction that revalidates ownership and the quote, transfers the card and records the proceeds together. Only then can the card return to saleable inventory. Real sale completion is currently unavailable. Any future change to the quote rate, fees or limits must be shown before the customer confirms a transaction.

Payments, balances and withdrawals

Payment, deposit and withdrawal features are available only after they have been enabled with an approved provider for the relevant business model. Apple Pay availability depends on the underlying processor and supported devices. We do not ask you to send passwords, card security codes, verification codes or bank credentials through support messages.

Before funding or withdrawing, you must be shown the applicable balance category, whether it is withdrawable, verification requirements, limits, fees and processing times. Do not assume that an unused deposit, promotional balance, card market estimate or pending sale is withdrawable cash. The applicable rules will be shown before an enabled feature can be used. A displayed card value is not a bank deposit, investment or guaranteed future return. Pending, refunded, disputed or reversed payments may require review; we do not impose an undisclosed forfeiture of customer property.

Shipping and pickup

Customers pay the shipping and any disclosed handling charge for requested Stash shipments. Review the selected cards, delivery address, shipment grouping, total charge and applicable terms before authorizing payment. A shipment request is submitted only after the trusted server verifies the shipping payment for that exact request. Expired quotes, failed payments or a client-side success screen alone do not authorize fulfillment. Carrier integration and real shipping requests remain unavailable until enabled.

If pickup is offered for a particular order, choose the correct participating location and wait for pickup-ready confirmation. Physical storage in Stash is not itself a shipment request. Our Shipping Policy explains processing, delivery issues and legally required delay options.

Final sale, order problems and cancellation

All merchandise sales are final once purchased, except where a remedy is required by law or Papa Joey’s Collectibles approves an exception. This applies to in-store, online and Papa’s Pockets merchandise. A change in market price or an undesired randomized outcome alone does not create a voluntary refund entitlement. Damaged, missing, incorrect or unfulfilled orders are reviewed as order/fulfillment problems under our Merchandise Refund Policy.

We may reasonably refuse, hold or cancel orders for suspected fraud, payment/security concerns, inventory errors, disclosed quantity restrictions or inability to fulfill. If we cancel an order for which funds were collected, applicable refunds go to the original payment method, subject to law. Required cancellation, delay and refund rights are not limited by our final-sale wording.

Acceptable use, content and third-party services

Do not interfere with security, use stolen payment methods, manipulate orders/quotes/odds, submit false records, scrape private customer information, upload malicious content, harass others or infringe intellectual-property rights. We may restrict abusive access as reasonably necessary, consistent with law and outstanding customer-property obligations.

Shopify powers our web storefront. The native app also uses other service providers; it is not represented as being hosted entirely by Shopify. Third-party sites and tools have their own terms. Reference artwork may illustrate a card identity rather than the exact physical copy; recorded printing, language, condition and any expressly supported grade control the offered item. No affiliation with card publishers or Apple is implied. Our use of card imagery remains subject to applicable permissions.

Private support submissions and account information are handled under our Privacy Policy, not automatically licensed for public advertising. You may voluntarily provide feedback for us to use to improve the Services; any public reuse of your identifiable photo or testimonial requires an appropriate basis or permission.

Service changes, warranties and responsibility

We may correct errors and make reasonable changes to the Services, with notice or consent where required. Material changes must not silently rewrite an already accepted order or take a customer-owned card. We aim to protect accounts and custody records but do not promise uninterrupted service, perfectly current market data or perfect security.

To the extent permitted by law, online tools are provided as available and nonmandatory warranties and consequential-loss liability may be limited. Nothing in these Terms excludes duties or remedies that cannot lawfully be excluded, excuses fraud or unlawful conduct, waives mandatory consumer rights, or treats held customer property as ownerless. Do not infer insurance coverage or a guaranteed reimbursement amount from a market estimate. Contact us promptly about a custody problem so we can investigate.

Privacy, account deletion and communications

Our Privacy Policy describes website and app data separately. In-app account deletion requires secure confirmation and may require resolution of held cards or retained obligations; Apple sign-in access is revoked as part of completed deletion where applicable. Retention of a required record is not permission to continue unrelated marketing.

If you opt into SMS, messages may include customer care and account notices; frequency varies and message/data rates may apply. Reply STOP to opt out or HELP for help. Marketing consent is not a condition of purchase. SMS opt-in/consent is not sold or shared for another party’s marketing. Necessary service-provider/carrier processing is described in the Privacy Policy.

Other terms and contact

California law governs to the extent it may lawfully apply, subject to mandatory rights that apply to you. An unenforceable provision does not invalidate the remainder. Failure to enforce a provision is not a waiver. These Terms and incorporated transaction disclosures form the applicable agreement, subject to mandatory law.

We will publish material updates with an updated version/effective date and provide notice or obtain consent where required; merely changing a page does not eliminate existing legal rights. Questions: papajoey@papajoeys.com; 619.312.4622. Papa Joey’s Collectibles, 1640 Camino Del Rio N STE 200, San Diego, CA 92108.