Refund policy

Effective October 28, 2026

Final-sale policy

All merchandise sales are final once purchased. Papa Joey’s Collectibles does not accept voluntary returns, refunds or exchanges unless expressly approved by Papa Joey’s Collectibles, except where a remedy is required by applicable law. This policy applies to merchandise purchased in-store, online and through Papa’s Pockets.

Review product details and confirm the correct item before purchase. For a randomized pocket, review the offering and its disclosed odds, condition/grade scope, price and fees before confirmation. Receiving an undesired card or a later change in market value does not alone create a voluntary return right. Final-sale restrictions must be disclosed before purchase, not only after payment.

Exceptions and mandatory rights

We may consider an exception at our discretion; voluntary exceptions are not guaranteed. Approval once does not guarantee another exception. Nothing here limits a nonwaivable consumer remedy, a legally required refund/cancellation, or our obligation to address an order we cannot fulfill. Applicable required refund deadlines control over the general processing estimate below.

Damaged, missing or incorrect orders

Contact papajoey@papajoeys.com as soon as possible with your order information if an online/Papa’s Pockets shipment arrives damaged, is missing an item or contains an incorrect item. We may request photos of the item, packaging and shipment or other information needed to investigate. These are order/fulfillment issues rather than ordinary change-of-mind returns, and we will work with you toward an appropriate resolution.

Report a Stash identity, condition, ownership or custody discrepancy promptly as well. Do not assume that a reference image is the exact physical copy, but an incorrect printing, language, expressly sold grade or condition is not excused merely by the use of reference artwork. Contacting support does not require you to sell the card back or accept a lower market value.

Order refusal, cancellation and failures

We may reasonably refuse or cancel an order for suspected fraud, payment/security concerns, inventory errors, disclosed purchase limits or other circumstances preventing fulfillment. If payment was collected and we cancel, applicable refunds go to the original payment method. If an order cannot be shipped within a promised time, legally required delay-consent, cancellation and refund options apply.

An unsuccessful pocket allocation, failed shipment request or unresolved paid order is not converted into a completed transaction by an animation, quote or displayed balance. We must resolve the actual order/payment status. We will not make a second charge simply because a retry occurred.

Stash and sell-back transactions

Choosing continued Stash custody is not a return or refund. Requesting a sell-back quote does not complete a sale. An enabled, completed sell-back is a separate transfer at the confirmed offer, not a reversal of the original merchandise purchase. Card values and optional offers can change. Real sell-back completion is currently unavailable and must not be inferred from the quote screen.

Closing/deleting an account, cancelling a quote or reusing a physical shelf slot does not automatically surrender a customer-owned card. Unresolved held-property or payment issues require support review, not an undisclosed forfeiture.

Approved returns and exchanges

For an approved online return, obtain approval before shipping anything back. We will provide the applicable instructions and a return label when appropriate. Unauthorized returns may not be accepted. Responsibility for any permitted return-shipping charge will be disclosed in the approved instructions and will not override rights required by law.

Approved in-store returns/exchanges may be brought to a participating location as instructed, with proof of purchase when required. Approved-return mailing address: Papa Joey’s Collectibles, 1640 Camino Del Rio N STE 200, San Diego, CA 92108. Do not mail merchandise there without prior review and authorization.

Approved refunds

For an approved refund to the original payment method, normally allow up to 10 business days for processing; your bank/provider may take additional time to display it. Any shorter legally required deadline applies. Contact papajoey@papajoeys.com if more than 15 business days have passed after approval. A refund is not replaced by nonwithdrawable promotional credit without a lawful basis and any necessary agreement.

Events and assistance

Event registrations have separate Event Terms & Conditions and Event Refund Policy at https://events.papajoeys.com and are not governed by this merchandise policy. For merchandise/order issues, contact papajoey@papajoeys.com. Papa Joey’s Collectibles, 1640 Camino Del Rio N STE 200, San Diego, CA 92108.