Refund policy

All merchandise sales are final once purchased. Papa Joey’s Collectibles does not accept returns, refunds, or exchanges unless expressly approved by Papa Joey’s Collectibles.

This policy applies to merchandise purchased both in-store and online.

Final Sale

All merchandise is considered final sale, regardless of product type or category.

Customers are responsible for reviewing product details and confirming that they are purchasing the correct item before completing their purchase.

Returns, refunds, or exchanges outside of this policy may be considered at the discretion of Papa Joey’s Collectibles and are not guaranteed. Approval of an exception in one circumstance does not guarantee that the same or a similar exception will be approved in the future.

Damaged, Missing, or Incorrect Orders

If your online order arrives damaged during shipment, is missing an item, or you receive an incorrect item, please contact us as soon as possible at papajoey@papajoeys.com with your order information.

We may request photographs or other information regarding the item, packaging, or order so that we can review the circumstances.

These situations are treated as order or fulfillment issues rather than standard returns. Papa Joey’s Collectibles will review the issue and work with you toward an appropriate resolution.

Order Refusal & Cancellation

Papa Joey’s Collectibles reserves the right to refuse or cancel an order when reasonably necessary, including in circumstances involving suspected fraud, payment or security concerns, inventory errors, purchase or quantity restrictions, or other circumstances that prevent us from completing the order.

If Papa Joey’s Collectibles cancels an order for which payment has already been collected, any applicable refund will be returned to the original payment method.

Approved Returns & Exchanges

In circumstances where Papa Joey’s Collectibles approves an exception to our Final Sale policy, specific return, refund, or exchange instructions will be provided to the customer.

For online purchases, returns must be reviewed and approved before an item is shipped back to us. When applicable, we will provide return instructions and a return shipping label. Items shipped to us without prior authorization may not be accepted.

Approved in-store returns or exchanges may be brought to a Papa Joey’s Collectibles location as instructed by our team. Proof of purchase may be required.

Our return mailing address is:

Papa Joey’s Collectibles
1010 University Ave, Suite C207
San Diego, CA 92103

Please do not ship merchandise to this address unless your return has been reviewed and approved.

Approved Refunds

When a refund is approved to the original payment method, please allow up to 10 business days for the refund to be processed. Your bank or financial institution may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at papajoey@papajoeys.com.

Event Registrations

Event registrations are governed by separate policies and are not subject to this merchandise Refund Policy.

Please review the applicable Event Terms & Conditions and Event Refund Policy before completing an event registration. These policies are available at events.papajoeys.com.

Questions & Assistance

If you have questions regarding a purchase, order issue, refund, exchange, or approved return, please contact us at papajoey@papajoeys.com.